Inmarsat IsatPhone 2: Troubleshooting

PROBLEM

SOLUTION

My phone will not switch on

• Check if the battery is inserted correctly
• Check if the battery needs charging. Charging for 20 minutes should provide
enough power to switch the phone on
• If the battery does not charge, it has probably exceeded its usage period, and you will need to replace it with a new one

My phone cannot make or receive calls

• Ensure the SIM card is inserted in the phone and is fully provisioned by your service provider
• Check you have a valid GPS fix (See Using your GPS location information on page 38 for more information)
• Ensure the phone’s antenna is fully extended and you have a clear line of sight to the satellite. See Connecting to the satellite on page 14 for more information. A least two signal bars are required to make and receive calls
• If you have less than two bars signal strength, rotate the phone and angle the antenna until the signal strength increases and you are able to make and receive calls
• If the phone has sufficient signal strength and cannot make or receive calls, check if Call barring (page 24), Diverting calls (page 25), or Fixed number dialing (page 26) have been activated
• If you have a prepaid subscription, check your prepaid balance to ensure you have sufficient credit to make a call. See Making a balance inquiry on page 34 for more information
• Contact your service provider if you are unable to resolve the problem

My phone cannot receive a text message

• The phone can store a maximum of 20 messages in its memory. If the memory is full, delete a few texts to free up memory for new messages. See Deleting messages on page 32 for more information
• If you still cannot receive a text, your service center number may not be correct. See Entering your service center number on page 33 for more information or contact your service provider

My phone continues to display Searching satellite…

• Ensure your phone’s antenna is fully extended
• Ensure your phone’s antenna is pointed towards the satellite. Press Help for onscreen guidance. Consult the Coverage map on page 9 to ensure you are within the coverage
• Ensure there is a clear line of sight to the satellite with no obstacles which could block the signal. See Connecting to the satellite on page 14 for more information
• Contact your service provider if you are unable to resolve the problem

My phone displays a language I do not understand

• Press the red key to return to the main screen
• Press the left selection key to go to the menu screen
• Press the down navigation key twice to highlight the Settings icon
• Press the center selection key to open Settings
• Press the down navigation key twice to highlight the Language icon and press the center selection key
• Press the center selection key and use the navigation keys to highlight the correct language and press the center selection key again to change the phone’s language

My phone does not display a GPS position

• Some national policies do not allow users to access their GPS information in particular locations. Your phone continues to access the GPS satellites as usual, but your phone will not display its GPS location

My phone does not seem to receive voicemails

• Ensure your service provider has enabled voicemail

My phone and/or SIM has been lost or stolen

• Contact your service provider as soon as possible so your phone and/or SIM can be barred

How do I contact my service provider?

• Your service provider number is stored on your SIM card. To view your service provider open Info by pressing the center selection key and selecting Service provider

• SatellitePhoneStore can be reached at +1941.955.1020 or care@satellitephonestore.com